# Seller Feedback

> Get an Amazon seller's customer feedback entries, filtered by star rating and time range, with the SELLER_FEEDBACK operation.

Source: https://docs.easyparser.com/real-time-integration/seller-feedback

The Seller Feedback operation (`SELLER_FEEDBACK`) returns the customer feedback entries left for an Amazon seller: rating, comment text, rater and date. You identify the seller with either a `seller_id` or the seller profile `url`, and you can filter the entries by star rating and time range.

## When to use

- Benchmark competitors: compare how often customers mention late delivery, damaged items or poor service.
- Monitor your own seller account: pull new negative feedback (`max_rating=2`) on a schedule and route it to your support team.
- Track service quality over time: compare the last 1, 3 and 12 months with `history_range`.
- Run sentiment analysis: feed the comment text (`body`) into your own classification pipeline.
- Vet suppliers or acquisition targets: review a seller's feedback history before you work with them. For many sellers at once, use the [Bulk API](/bulk-integration/overview) (`seller_ids` or `urls` payload).

## What the response includes

- **Feedback entries:** star rating, comment text, rater name and whether the seller replied ([`result.seller_feedback[]`](/real-time-integration/seller-feedback/response)).
- **Dates:** the feedback date as display text and as a Unix timestamp in milliseconds (`date.raw`, `date.timestamp`).
- **Rater profile:** the rater's avatar URL and the relative path of their Amazon profile (`profile.avatar`, `profile.url`).
- **Pagination:** one object per requested page, with the next page number to request (`result.pagination`).

Seller details, star distribution and the feedback summary are not part of this operation. Use the [Seller Profile](/real-time-integration/seller-profile) operation for those.

## Credit cost

Each page costs 1 credit, so a request costs `max_page - min_page + 1` credits (at most 5). See [Credit Consumption](/essentials/credit-consumption).

## Reference

- [Request](/real-time-integration/seller-feedback/request): parameters and examples
- [Response](/real-time-integration/seller-feedback/response): fields and a sample response